After long-term use, friction during cleaning or storage may cause some paint wear — but this is completely normal and doesn’t affect how the wok performs. No need to worry!

To best protect your pot and extend its life, we recommend using only silicone spatulas. They’re gentle on non-stick coatings and help avoid accidental scratches during cooking.

Lifespan depends on how often and how it’s used.

• A household cooking once a day will see longer life
• Frequent cooking (e.g., 6–7 meals daily) or often preparing hard ingredients may lead to faster wear

We can’t promise it’ll last forever — that wouldn’t be honest — but with proper care, BBELL products are very durable!

Yes, our woks are generally compatible with induction and ceramic cooktops. However, performance may vary depending on the cooktop’s heating frequency and surface area. As long as the heating zone is larger than the wok’s base, it should work fine.

If you receive the product and find it incompatible, our customer service team will assist you.

This is often related to the type of stove used. Gas stoves, in particular, may cause yellowing or blackening due to chemical impurities in the gas or clogged burners. This does not affect performance.

BBELL’s Blue Diamond Wok features simulated blue diamond technology that enhances the wok’s hardness and heat resistance, making it more durable and non-stick. It does not contain PTFE, PFOA, or PFAS harmful substances and is certified with the SGS safety standard.

Peeling is rare with proper use, and large area peeling is covered under warranty.

The wok weighs 1.3kg—light enough for easy handling but heavy enough to stay stable on the stove. It offers a quality feel and can be lifted with one hand.

We recommend using oil to enhance non-stick performance. A small, evenly spread amount is sufficient.

Covered: Major coating peeling inside the wok, rusting, or handle breakage.

Damage during shipping is eligible for compensation (Please notify within 7 days of receipt and return with original packaging).

GOODS SOLD ARE NON REFUNDABLE & RETURNABLE

1. How can I track my order once it's been shipped?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

2. What is the estimated delivery time?
For ready stock item deliver to West Malaysia, it takes between 3 - 7 working days for your product to reach to you.
For ready stock item deliver to East Malaysia, it takes between 7 - 14 working days for your product to reach to you.

3. What is your return policy for damaged or defective goods received?
If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. We will guide you through the return and replacement process to ensure your satisfaction.

For any inquiries, please contact us at:
Phone: +60 16-501 8581 ( WhatsApp Only )