Product sold are not entitle for refund unless it meet the below following condition.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, label still attached.
For any return request that fall under the below category will not be considered.
* Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.
Additional non-returnable items:
* Gift cards
* Promotion Products
* Products specially marked
To complete your return, we require a receipt, proof of purchase or order number. Do contact us via Whatsapp Live Chat or via our Facebook Page, the BBELL Support Team will be gladly to assist you. For return shipment that didn’t manage to notify us, we will keep for 180 days & will be considered void after 180 days.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will notify you through whatsapp that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we will send you the receipt once refund done.
If the product does not have any defects, we only will refund the product actual value and do not include the original shipping fees.
Refunds in the form of cash vouchers are not exchangeable to cash.
In the event you are dissatisfied in anything with our product, please contact us through whatsapp number +60127353166
- If you want to claim for warranty and we need you to ship back to our company, shipping charges CANNOT be claimed.
- After we receive your return, please allow 15 business days for us to check for your defect product. After we got the confirmation from quality control professional department, we will proceed to you replacement parcel’s tracking number and send it to you via whatsapp +60127353166